Refund Policy

Try before you pay

Every new workspace gets a 14-day free trial with no payment method, so you can evaluate CollabSpring fully before buying. Because of that, paid purchases are refunded only in the cases below.

Subscriptions

• You can cancel at any time from the billing settings in the app. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for.
• Subscription periods that have started are not refunded, in full or in part, including when you cancel or downgrade mid-period.
• If you were charged in error — for example a duplicate charge, or a renewal after you had cancelled — we refund that charge in full.

AI credit packs

• A credit pack can be refunded within 14 days of purchase if none of its credits have been used.
• Packs that have been partly or fully used are not refundable.

Service problems

If CollabSpring was unavailable or did not work as described for a significant part of a billing period, contact us: we may refund or credit that period at our discretion.

Your statutory rights

Nothing in this policy limits rights you have under consumer law where you live. In some regions (such as the EU, EEA and UK) consumers may withdraw from a purchase within 14 days; by starting to use a paid plan or credit pack during that period, you agree that the service begins immediately and acknowledge that this right is lost to the extent the law allows.

How to request a refund

Our payments are processed by Paddle.com, our Merchant of Record, which issues every refund. Email support@collabspring.com from your account's address with your order number (shown on your Paddle receipt), or contact Paddle directly through the link on that receipt. Approved refunds are returned to the original payment method, usually within 5–10 business days. A refunded subscription is cancelled at the same time.